Complaints Regarding Distance Education

Students should first address complaints to the school within Columbia where she/he is registered.  Policies and procedures specific to each school are provided below:

Schools with Distance Education Programs Website
Columbia Video Network (CVN) within the Fu Foundation School of Engineering and Applied Science
School of Professional Studies
Graduate School of Arts and Sciences – M.A. in Statistics
School of Social Work

If the resolution to school based policy and procedure as well as appeals process remain unsatisfactory, the complaint may be appealed, within two years of the incident about which the complaint is made, to the SARA portal agency in New York.  Grade grievances and student conduct matters are not within the purview of the New York portal agency.

Owen Donovan
Supervisor, Higher Education Programs
New York State Education Department
89 Washington Avenue
Albany, NY 12234

Additional information, including a list and contact information for each state’s portal agency is available through NC-SARA.